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TERMS

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Terms & Conditions

Gift vouchers

  • Gift vouchers are available for purchase online at www.tvseriesfestival.com or by calling TV SERIES FESTIVAL Box Office during the Festival on-sale period.

  • Gift vouchers cannot be resold by third parties or for commercial gain.

  • Gift vouchers cannot be returned or exchanged for cash.

  • Gift vouchers are non-refundable; however, a 14-day grace period will apply from the date of purchase should the purchaser change their mind, in which case a full refund will be given, provided that the gift voucher has not been redeemed in part or in full.

  • Gift vouchers are valid for 24 months from the date of issueTV SERIES FESTIVAL may consider (at its absolute discretion) an extension to the expiry date of a gift voucher on a case-by-case basis where there are extenuating circumstances to justify such extension being appropriate and fair.

  • Gift vouchers that are lost, stolen, destroyed or expired cannot be replaced.

  • Gift vouchers may be exchanged wholly or partly for tickets for any TV SERIES FESTIVAL  production by visiting our website at or by calling TV SERIES FESTIVAL during the Festival on sale period. All tickets are subject to availability and booking and postage fees may apply.

  • Gift Vouchers can be used for full or part payment. Any unused amount will remain attached to the original gift voucher code for use on future transactions. Please email TV SERIES FESTIVAL (boxoffice@tvseriesfestival.com) to confirm the current balance of any Gift Voucher.

Ticket Exchanges and Refunds
Standard Refund and Exchange Policy 

 

No refunds will be given except in the event of cancellation of a performance. If an event is cancelled, theTV SERIES FESTIVAL’s liability will be to the customer who made the original purchase and will be limited to the cost of the tickets purchased. Tickets may be exchanged up to 48 hours before a performance to another performance of the same show, subject to availability. A €3.50 fee per ticket exchanged will be charged.

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We do not allow the resale of our tickets for private commercial gain. Tickets are sold for use by the buyer and their party. We will cancel tickets if there is any breach of this condition and refuse entry without a refund. For your own peace of mind, please only buy from official outlets or on the Festival website  – which is directly from the TV SERIES FESTIVAL Box Office or selected TV SERIES FESTIVAL venues in June.

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Ticket Protection

We have partnered with Secure My Booking to offer optional ticket protection for all TV SERIES FESTIVAL  events. Our ticket protection allows you to recoup 100% of the paid ticket price (including any fees) if you are unable to attend your event for any number of covered reasons, including illness, travel delays, adverse weather conditions and more. For more information, please visit the Secure My Booking website here.

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Ticket Donations

If you are unable to attend a performance, we can accept the fees paid for your tickets as donations. Please note that you will not receive a refund for either the cost of your ticket(s) or any fees.

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Fees

All ticket prices are inclusive of VAT. There is an additional charge for despatching tickets by post.

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Ticket Despatch

When you book tickets toTV SERIES FESTIVAL  events, you'll get electronic tickets. If you are booking online (not when paying thought PayPal) you will get your ticket automatically with confirmation of tickets purchase. For further information please contact the TV SERIES FESTIVAL through email boxoffice@tvseriesfestival.com

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Latecomers

Latecomers may be asked to wait until a suitable break in the performance before they can enter any venue/auditorium. If there is no suitable break, latecomers may not be admitted.

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